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  • Can I request a rush customization?
    We totally understand the excitement — but sadly, we don’t accept rush orders.💔 Custom pieces take time, and rushing them might affect the quality. Since each item is handmade with care, we want to make sure you get the best! Plus, delivery time can vary, and we wouldn’t want delays to affect your plans. We recommend placing custom orders at least 4 days in advance to be safe! 💖✨
  • Can you deliver nationwide?
    Yes, we can! 📦✨ We offer nationwide delivery so you can receive your custom pieces wherever you are in the country. 📝 Note: There will be an additional delivery fee depending on your location. Just send us a message, and we’ll give you the exact shipping details!
  • Can I pay through Gcash?
    Yes, you can. You can.
  • Except from Paypal and Gcash. Can I pay in any possible way?
    Aside from PayPal and GCash, feel free to message us to check other possible payment options! We’ll do our best to find a way that works for you." 😊💖
  • How can i customize?
    We love creating custom pieces just for you. Whether it’s a photo, a sketch, or a vibe you’re going for. 📲 How to Customize: Message us on Instagram or Facebook Share your ideas, colors, or reference photos We’ll discuss the details and get started! NOTE: WE ONLY CUSTOMIZE THE AVAILABLE PRODUCTS WE HAVE Example: The image from above , you wanted it to be thicker or have an additional little style you prefer. We can make it.
  • Is there any discount?
    "Yes! We offer discounts for bundles or bulk orders. If you're ordering multiple items, feel free to message us — we'd be happy to work something out for you!" 😊

THANK YOU FOR SHOPPING 

On The Threads, we are dedicated to making your experience with us exceptional. Your feedback and satisfaction are at the core of everything we do. If there’s ever anything we can do to better serve you, please don’t hesitate to reach out.

"Thank you once again for being a valued member of the On The Thread community. We look forward to continuing to serve you with style, quality, and care."

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